Shipping policy

Shipping Policy

Processing Times

Orders are typically processed and shipped within 1–2 business days (up to 48 hours) after payment is successfully received. Orders placed on weekends or holidays may begin processing on the next business day.

During product launches, restocks, holidays, or periods of unusually high order volume, processing times may occasionally be longer.

Shipping Area

Pokemonke currently ships to addresses within the United States only.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the products in your order and applicable shipping rates.

Tracking

Once your order has shipped, you will receive a shipping confirmation containing tracking information when tracking is available. Please allow time for the carrier to scan and update the tracking information after shipment.

Delivery Times

Delivery estimates shown at checkout are estimates and are not guaranteed. Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, or other circumstances outside Pokemonke’s control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, contact us at contact@pokemonke.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Lost, Delayed, or Damaged Packages

If your tracking information shows unusual delays, your package appears to be lost, or your order arrives damaged, please contact us at contact@pokemonke.com with your order number and relevant details.

For damaged shipments, please keep the product and all original shipping materials and provide clear photographs of the shipping box, packaging, and damaged item. We will review the situation and assist with the appropriate next steps.

Returns

Returns are subject to our Return and Refund Policy. All returns require approval before products are mailed back to Pokemonke. Please do not send an unauthorized return.

Questions

For questions regarding shipping or an existing order, contact us at contact@pokemonke.com.