Refund policy

Returns & Refunds 

We accept return requests within 14 days of delivery. To be eligible for a return, your item must be in the same condition in which you received it, unopened, unused, and in its original factory-sealed packaging.

All returns require prior approval from Pokemonke. Please do not send products back without first contacting us and receiving return authorization. Unauthorized returns may not be accepted.

Sealed Trading Card Products

Due to the collectible nature of trading card products, opened, unsealed, or tampered-with products are not eligible for return or refund. This includes products with removed, broken, cut, or otherwise altered factory seals or wrapping.

We do not accept returns based on the contents, condition, rarity, value, or pull rates of cards obtained from an opened product.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, contact us as soon as possible at contact@pokemonke.com with your order number and photos of the product and shipping packaging so we can review the issue.

Return Shipping

If a return is approved due to an error by Pokemonke or an eligible issue with the order, we will provide return instructions. For other approved returns, the customer may be responsible for return shipping costs. Original shipping charges are non-refundable except when the return results from an error by Pokemonke or as otherwise required by law.

Products must be securely packaged for return. Pokemonke is not responsible for damage caused by inadequate return packaging.

Refunds

Approved refunds will be issued to the original payment method after the returned product has been received and inspected. We reserve the right to deny a refund if the returned product does not meet the eligibility requirements described above.

Processing times for refunds to appear on your account vary by bank or payment provider.

Cancellations

If you need to cancel an order, contact us as soon as possible at contact@pokemonke.com. We cannot guarantee cancellation once an order has entered processing or has shipped.

How to Request a Return

To request a return, contact contact@pokemonke.com with your order number and reason for the return. Do not mail a return until you have received approval and return instructions from Pokemonke.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.