About Us
Who are you?
We're a small, collector-focused Pokémon business built by people who genuinely enjoy the hobby.
Our goal is simple: provide authentic sealed Pokémon products, treat customers right, and make collecting an enjoyable experience.
Why did you start the store?
We started the store because we wanted to create a better experience for Pokémon collectors.
Too often, popular products can become difficult to find or are marked up significantly once they sell out at retail. We wanted to build a store focused on fair pricing, reliable service, and treating collectors with respect.
How do you keep prices fair?
We focus on keeping our costs under control and maintaining reasonable margins rather than simply charging the highest price the market will allow.
Our goal isn't to maximize every individual sale. It's to build a business that collectors can come back to and trust.
Our business is structured so that customers cover applicable taxes and shipping, while we take on the costs, time, and effort required to source our products. By handling the sourcing ourselves, we can focus on offering collectors fair, competitive prices without adding unnecessary markups.
Where do you source products?
We source our products through legitimate retail and wholesale channels and carefully verify the products we purchase before they are offered for sale.
We only sell authentic, factory-sealed Pokémon products and do not knowingly purchase or sell counterfeit or tampered products.
How do you determine your prices?
Our prices are based on several factors, including our acquisition cost, current market conditions, product availability, demand, and operating costs.
We regularly review the market to keep our prices competitive while maintaining enough margin to operate the business and continue serving our customers.
Our goal is to offer fair, competitive prices—not simply charge whatever the market will bear.
About Our Products
What products do you sell?
We specialize in sealed Pokémon products, including Elite Trainer Boxes (ETBs), Booster Boxes, Booster Bundles, Premium Collections, Ultra Premium Collections (UPCs), and other sealed Pokémon releases.
Are your products authentic?
Yes. All of our Pokémon products are 100% authentic and officially licensed. We do not sell counterfeit or replica products.
Do you sell individual cards?
Not currently. We specialize in sealed Pokémon products and do not currently sell individual Pokémon cards.
From time to time, we also offer limited-time promotions that include free card sleeves with qualifying purchases. Keep an eye on our website and social media for upcoming deals and special offers.
Are products weighed or searched?
Never. We do not weigh, search, open, or otherwise tamper with our sealed Pokémon products.
What you receive is the same factory-sealed product we received from our suppliers.
Are pulls guaranteed?
No. Pokémon card products contain randomized card packs, so specific cards or pulls cannot be guaranteed.
We guarantee that the product you purchase is authentic and factory sealed, but the contents and pulls are determined by the official Pokémon TCG product's randomized pack distribution.
When do you restock?
Our regular restocks take place every Sunday at 1:00 PM EST.
We also announce upcoming restocks on our social media channels, so you can see which products will be available before the restock goes live.
Follow us on social media to stay up to date on upcoming releases, restocks, and product announcements.
Orders
How do I place an order?
Browse our available products, add the items you'd like to your cart, and proceed to checkout. Enter your shipping and payment information, review your order, and complete your purchase.
Once your order is successfully placed, you'll receive an order confirmation by email.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. We can cancel an order as long as it has not yet been processed or shipped.
Once an order has shipped, it can no longer be canceled. Please contact us promptly if you need to make a change to your order.
Can I change my shipping address?
If you entered the wrong shipping address, please contact us as soon as possible. We can update the address as long as your order has not yet been processed or shipped.
Once an order has shipped, we cannot guarantee that the shipping address can be changed. Please double-check your shipping information before completing your purchase.
Can I combine orders?
If you've placed multiple orders and would like them shipped together, please contact us as soon as possible.
We may be able to combine orders as long as they have not already been processed or shipped. If orders have already been shipped separately, we cannot combine them.
If combining your orders changes the shipping cost, we'll let you know before making any adjustments.
Shipping
Where do you ship?
We currently ship within the United States only. At this time, we do not offer international shipping.
We're always looking for ways to grow and improve, so international shipping may become available in the future.
How much is shipping?
Shipping costs are calculated at checkout based on your order size, package weight, and shipping destination.
You'll see the available shipping options and exact cost before completing your purchase, so there are no surprises.
When will my order ship and arrive?
We typically process and ship orders within 48 hours of purchase. Once your order has shipped, delivery times depend on UPS and the shipping service selected at checkout.
You'll receive a tracking number once your order ships so you can follow your package along the way.
Please note that carrier delays caused by weather, holidays, or other unforeseen circumstances are outside of our control.
How do I track my order?
Once your order has been shipped, you'll receive a tracking number by email. You can use that tracking number to follow your package's progress directly through the carrier.
If you haven't received tracking information within 48 hours of placing your order, please reach out to us and we'll be happy to help.
How are products packaged?
We take extra care when packaging every order to help ensure your Pokémon products arrive safely and in the condition you expect.
Products are securely packed using protective packaging materials and appropriately sized boxes to help prevent movement and minimize the risk of damage during transit.
We know how important the condition of sealed products is to collectors, so every order is packed with care before it leaves our hands.
What happens if my package is damaged or lost?
If your package arrives damaged:
Please contact us as soon as possible and provide photos of the package and the damaged product. We'll review the damage and, if the damage appears to have occurred during shipping, we'll work with you to provide a replacement or refund.
If your package is lost:
If your order does not arrive, please contact us with your tracking information. We'll verify the shipment status with the carrier. If the package is confirmed as lost in transit, we'll work with you to provide a replacement or refund.
Please note that refunds and replacements are intended for products that are lost or damaged during shipping. We do not offer refunds or replacements based on the contents or pulls of a sealed Pokémon product.
Returns and Refunds
What is your return policy?
Because we specialize in sealed collectible products, all sales are generally final once an order has been delivered in its expected condition.
We do not accept returns based on personal preference, changes in market value, or the contents/pulls of a sealed Pokémon product.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We'll review the issue and work with you on an appropriate resolution.
What happens if I receive the wrong product?
If you receive an item that is different from what you ordered, please contact us as soon as possible and provide your order number and photos of the item you received.
We'll review the issue and, if we sent the wrong product, we'll work with you to arrange a replacement or refund.
We cannot help you if you open the wrong item.
What happens if my product arrives damaged?
If your product arrives damaged, please contact us as soon as possible and provide photos of the shipping box, packaging, and damaged product.
We'll review the damage and, if it appears to have occurred during shipping, we'll work with you to provide a replacement or refund.
For the best chance of resolving a damage claim, please document the damage before opening the package whenever possible.